3. Emotional Intelligence at Work - 360 degree feedback

This is our favourite 360! A good all rounder that anyone in your organisation can benefit from. EQ has more impact on personal and professional success than anything else.  This 360 is designed to enhance self-awareness and relationship management skills and is suitable for coaching, leadership and professional development programmes.

Competency Framework

You must complete all mandatory competencies and can select up to 0 optional ones.

Mandatory Competencies

• Emotion Coaching

  The ability to help others develop their emotional capabilities both by direct intervention and example

  • Believes that the way people feel is as important as getting the job done
  • Builds rapport with others
  • Communicates own feelings to others
  • Encourages enthusiasm in others
  • Freely offers help and assistance to others when appropriate
  • Leads by example, is a role model
  • Makes and maintains personal friendships with work colleagues
  • Manages conflict and emotion effectively in work group(family group)
  • Models respect, helpfulness, honesty and co-operation
  • Paints a positive picture of the future that others buy into
  • Promotes a friendly, open co-operative climate
  • Raises morale of others and makes them feel good
  • Senses others' emotions and responds accordingly

• Self Awareness

  The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in

  • Can tell when own emotions are affecting performance
  • Can tell when own mood is changing
  • Constantly searches out ways to improve
  • Is able to articulate feelings and emotions appropriately
  • Is able to show a sense of humour and laugh at themselves
  • Is aware of own strengths and weaknesses
  • Is guided by internal belief and value system
  • Is open to feedback
  • Knows when becoming defensive
  • Quickly realises when starting to lose temper
  • Quickly realises when thoughts are turning negative
  • Reflects and learns from experience
  • Shows confidence in own capabilities

• Managing Emotions

  The ability to control unproductive behaviours, manage internal states, impulses and resources

  • Able to concentrate when feeling anxious
  • Acts ethically and can stand scrutiny
  • Builds trust through reliability and authenticity
  • Challenges unethical actions in others
  • Engages in self-talk to manage feelings of anger or anxiety
  • Holds themselves accountable for their own actions
  • Is prepared to admit their own mistakes
  • Just gets on with things' when angry
  • Meets commitments and keeps promises
  • Remains cool in the face of other's anger or aggression
  • Stays composed, positive and unruffled even in trying moments
  • Thinks clearly and stays focussed under pressure
  • Will take a tough, principled stand even if it is unpopular

• Self Motivation

  The ability to pursue goals with commitment, passion, energy and emotion

  • Able to lift energy level to tackle and complete boring tasks
  • Bounces back quickly after a set-back
  • Constantly strives to improve performance
  • Is driven to meet objectives and standards
  • Is motivated by hope of success rather than fear of failure
  • Is ready to seize opportunities
  • Kick-starts self into action when needed
  • Looks at set-backs objectively
  • Makes personal sacrifices to meet a higher goal
  • Mobilises others through own efforts
  • Sets challenging goals
  • Takes calculated risks
  • Willingly changes the way of doing things when current methods are not working

• Managing Relationships

  The ability to manage relationships effectively and build networks of relationships

  • Accurately reads key power relationships
  • Actively seeks ways of resolving conflict
  • Acts as a spokesperson for others
  • Challenges bias and intolerance
  • Demonstrates empathy with other's feelings
  • Enables others to trust and confide in them
  • Fosters open communication
  • Influence others about the way things are done
  • Is skilled at winning people over
  • Offers constructive feedback to enable growth in others
  • Respects and relates well to others from varying backgrounds
  • Understands the forces that shape other's views
  • Uses a win-win approach

Free Type Questions

• What does <NAME> do well that you would like them to do more of?
• What would you like <NAME> to do differently or stop doing?